Politique de remboursement



30-Day Return Policy


Thank you for shopping at UPsell Distribution! We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy for our customers. Please take a moment to review our return guidelines below:


Eligibility:

  • Returns are accepted within 30 days from the date of delivery.
  • Only products purchased from our website are eligible for return.


Return Process:

  • Contact us using our contact form to initiate the return process.
  • Provide your order details, including the order number and the reason for the return.
  • We will review your claim and will provide you with a return authorization, if applicable.


Return Conditions:

  • Returned items must be unused, undamaged, and in their original packaging.
  • All included accessories, manuals, and promotional materials must be returned along with the product.
  • Items showing signs of use, damage, or missing packaging may be subject to a restocking fee or denial of return.
  • We reserve the right to inspect the returned items to determine their eligibility for refund or exchange.


Return Shipping:

  • Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). 
  • We recommend using a trackable shipping method to ensure the safe return of the product.
  • UPsell Distribution will not be held responsible for any lost or damaged packages during the return shipping process.

 

Refunds and Exchanges:

  • Once we receive the returned items and verify their eligibility, we will process the refund or exchange within 7 - 10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • In the case of an exchange, we will ship the requested replacement item once the return is processed.


Non-Returnable Items:

  • Certain items are not eligible for return, including but not limited to:
  • Intimate or sanitary goods
  • Downloadable products or digital content
  • Perishable goods
  • Personalized or customized items


Contact Us:

  • If you have any questions or need further assistance regarding our return policy, please feel free to contact us at support@upselldistribution.com.